Inform users before coming for a pick up.
This
feature could be used for food delivery, returned item pick up, registered mail
with signature, service call, installation service, etc.
I
have returned an item for Amazon, and it was picked up by Intelcom. The service
was quick, but the driver didn’t ring me before coming. I may step out for
errands and miss the pickup.
You
may consider ring, email, or text customers before coming. Your customer may
not be at home 24hrs/day waiting for your staff coming.
This
feature could be incorporated into your app. The staff should have a list of
customers to visit or serve during the day loaded on the phone. The app could be integrated with a
GPS device.
The
driver would select the intended address in the app to pick up for GPS or
something, the app would automatically send out an email, ring, or text message
as required by customer. The app should be on a mobile phone, so the driver
could answer the phone, if “ring” customer was an option.
The above feature would be useful. You won't waste a trip for nothing.
